The ARC Promise
You deserve to understand the problem and the price before you decide.
We don't charge you just to give you a price. Our technicians aren't paid based on how much you spend. We explain what we recommend and why. You decide what happens next.
No trip charge. No estimate fee. No obligation to buy.
No commission-based sales
Our technicians aren't paid based on how much you spend.
The person helping you understand a plumbing problem shouldn't personally benefit from convincing you to spend more.
That's why ARC doesn't pay technicians a sales commission. Their job is to figure out what's happening, explain the options, and recommend what they believe should be done.
Sometimes the right answer is a big repair. Sometimes it isn't.
If replacement makes sense, we'll explain why. If a repair makes sense, we'll explain that too.
How our technicians are paid shouldn't change that recommendation.
Know the price. Make your decision.
Free in-home quotes
We don't charge you just to give you a price.
You should be able to find out what the work will cost before deciding whether to spend money on it.
That's why our in-home quotes are free.
- No trip charge.
- No estimate fee.
- No obligation to buy.
Transparent pricing
The price should be clear before the work starts.
A low advertised price doesn't tell you much if the added fees come later.
We explain the work, what's included, and the price before you approve it. No hidden fees. No surprise add-ons once the work starts.
If we uncover something that changes the work needed, we explain it and get your approval on the price before doing that additional work.
No pressure
A quote shouldn't come with a countdown clock.
We'll explain what we recommend and what it costs. Ask questions. Think about it. Compare it. Call us when you're ready.
If a problem needs prompt attention, we'll explain why and what waiting could mean.
You don't owe us a yes because we're standing in your home.
Ask why.
“Ask Why” is one of our internal company principles. We expect our team to understand why they're doing something. If we're asking you to spend thousands of dollars on your home, you deserve to understand why, too.
If we can't explain why we're recommending something, we shouldn't be recommending it.
These are fair questions.
- What failed?
- Why are you recommending this solution?
- Why does a repair make sense?
- Why does replacement make sense?
- What are my other options?
You don't need to know plumbing to ask. It's our job to make the explanation clear.
Free in-home second opinions
Already have a quote? Get another opinion.
Maybe the price surprised you. Maybe you've been told something needs to be replaced immediately. Or maybe you just want another set of eyes on it before making a big decision.
If something about a major plumbing repair or replacement quote doesn't sit right, ask ARC to take a look.
1. Tell us what's going on.
Tell us what you've been told and what you're unsure about. If you have a quote, have it available for the visit.
2. We come out and look.
We evaluate the problem in your home. The other quote gives us context; we make our own recommendation based on what we find.
3. You get our recommendation and price.
We'll explain what we believe should be done and why. Then you decide. You're under no obligation to hire ARC.
We may agree with the original recommendation. We may see another option. The point is to help you understand what needs to be done before you commit.
Call or use our contact form and mention “second opinion.” No trip charge. No estimate fee. No obligation to buy.
Our Work Is Our Signature.
On the wall in our shop it says, “Your Work Is Your Signature.” It's a daily reminder to our techs to do work they're proud to put their name on—even the parts nobody will see again.
That standard follows us into your home.
When ARC puts its name on work in your home, that work becomes part of our reputation. and is Our Signature
Where we work
We service all of Wake County including
Raleigh, Cary, Apex, Holly Springs, Fuquay-Varina, Garner, Morrisville, Wake Forest and Knightdale. We also cover Clayton, Angier, Lillington, Durham, and most other surrounding towns
Outside those areas, or not sure? See the full service area or call with your address and we’ll tell you on the phone. Need help with something specific? All plumbing services · Commercial plumbing · 24-hour emergency service.
ARC Plumbing · 2406 Waco Commercial Ct, Fuquay-Varina, NC 27526 · NC Plumbing Contractor License #36473
2406 Waco Commercial Ct
Fuquay-Varina, NC 27526
(919) 888-3500
Serving Wake County, Durham, Chapel Hill & the Clayton area