Two burnt-out water heaters replaced with one Essency in a Raleigh apartment building
- Town
- Raleigh
- Home built
- 2021
- Completed
- February 2026
- Plumber
- Bradly
The story
What the customer called about
A tenant's hot water was working on and off.
What we found
This is a multi-tenant apartment building. The unit had very little hot water and went lukewarm after a short while. The cause was a failed check valve on the recirculation pump. It had kept both 40-gallon heaters running constantly for years, and their heating elements had burnt out.
What we couldn't know until we opened it up
What was actually causing the lack of hot water, until we traced it back to the recirculation check valve.
The options we gave them
Option 1: replace all the elements in both 40-gallon heaters. Option 2: replace both tanks with one Essency, which delivers about the same hot water as the two tanks together and uses much less energy.
What they chose, and why
The Essency, instead of repairing two worn-out tanks.
Before, during and after
Photos from the job itself
A tenant in this multi-unit Raleigh building was getting lukewarm water after a few minutes. A failed check valve had kept two 40-gallon heaters running nonstop for years, so we replaced both with a single Essency.
The work
- Removed both 40-gallon water heaters and the recirculation pump system
- Removed the divider shelf between the two tanks
- Installed and programmed a new Essency water heater
Priced in writing before any work started. That's the ARC Promise.
Signed,
BradlyLead Plumber, ARC Plumbing · NC License #36473
ARC Signature No. 002 · February 2026
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